Eureka Forbes / Compact
Poor Service During AMC

Hi my name is Vipin Tyagi and i live in Jaipur (Rajasthan). I am having one Water Purifier (Aqua Guard- Compact model) for which i had signed an AMC of Two years (Contract No. 10-15249702 dated 29/12) under which the Eureka Service team has to visit my place every six month for changing the candle/carbon of the machine.

The first changing was done the day i signed the contract but for second service i had to call up the service centre to do the needful to which they sent the technician in July 08 (on 7th month). In the meanwhile i changed by residence in Sept. Now again the six month period is over but still there is no communication from the local service centre towards changing the candle/carbon. Is there any system in place...?

I tried to contact the local chap (Mr Pankaj on 5100847) but i dont think company has provided them adequate training as to how to deal with customers.? Instead of accepting the flaw in the system he asked me numerous questions as if Co is doing some charity by providing me service.

On questioning about the service levels, he told me he had sent a technician to my earlier residence on 28 Dec 08 but he was told i had changed my residence, whereas the fact remains that my earlier landlord has got my new address and no one had visited them!! Our two contact numbers are clearly mentioned on the AMC card but no one took the pain of calling up and asking for the changed address... Today (13/1/09) when i called up i was asked where to send the person...? Again my question is - Is there any system in place.? Do we have to call up everytine to get the service?

I hope the people sitting on the top level understands the seriousness and the possible threat arising due to drinking of non-clean water.

I strongly beileve in a brand called TATA but such level of service puts a big question mark on the systems/processes and checks.?

Kindly do the needful and oblige.

Regards

Vipin Tyagi

0-9983311676

vip_7021@yahoo.co.in

Jaipur (Raj)

India

Company: Eureka Forbes / Compact
Country: India

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