EXIDE BATTERIES
Problem with New Exide Battery (Maruti 800) in warranty period

Dear sir/madam

I have purchase New Exide Battery from Syndicate Motors, 74, Ground floor, Ambedkar road, Ghaziabad in Mar'08. My Battery started giving problem after 6 months, It got discharged fully as a result i faced lot of problems. I live in Vaishali, Ghaziabad which is 14 kms from Syndicate motors. I went to the dealer & asked him to replace my faulty battery since it is warranty period. They told me that there might be some problem with your car that's why the battery is not charged. I asked them to check my car & they found no problem. Then they give me the standby battery & detached the new battery & told me to come after 1 week. After 1 week i again went & they replaced the battery but the battery again started giving problem after some days. Then i again went to Syndicate Motors, I told them that is a faulty battery which you need to replace with the new one but again they said that it might be the problem with your car, again they checked my car & found no fault, even i checked the car from 3rd party also, he also said that there is no problem with the car. Inspite of telling all this to them they again gave me the standby battery & told me to contact after 1 week. Again I called them on phone and asked them whether my battery has been replaced from the factory, but they instead told that we have recharged the same battery. All this is happening and now currently my battery is with Syndicate motors only. I am telling them to replace my battery with the new one, but they are just giving me lame excuses & not doing there job. If this is the treatment given to the customer if the product is in warranty then what will they do if it is not in warranty. In Mar'09 one year will complete, i am still waiting for the new battery from the Syndicate motors. If there has been some problem with the car then why the standby battery works ok in the car? I would like everybody to help me in getting my car battery change from the dealer Syndicate motors whose address i have already mentioned above. There Telephone nos is 0120-2793723. My cell no is 9873301976.

Thanks

Kirti Thakur

1301, Neelpadam-2

Sector-4, Vaishali

Ghaziabad

Company: EXIDE BATTERIES
Country: India

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