Ezeego1 - Air ticket
Cheated on cash back and EMI conversion

Ezeego is the worst service provider and a cheat company.

I had booked a ticket (EZR-347006/A) and while booking i opted for EMI for ICICI Credit card.

and surprise came when i got my credit card statement.

There ICICI had charged me processing fee of 1063 rupees and a service tax for amount 109 on that.

I queried from ICICI bank and they told its not their fault. EMI conversion costs and for that 7.5% is being charged.

I called Ezeego customer care and talked to Akhshita kasak.(It takes nearly 7 minutes eery time u call and some one starts responding to your call)

She also told Ezeego should not charge me and its should be the basic chages for ticket that i should have been charged.

In the page where we pay for the ticket there no where its mentioned that customer will be charged for the conversion- not even a * mark which will make the customer to think before opting for this option.

So i had opted- otherwise i would have definitely paid on my own.

Now neither Ezeego1 nor the bank is taking responsibility of this. Its definitely fault of Ezeego as they have never mention on site, FAQ or in terms and condition.

There was another surprise - The total ticket fair was 17, 725.and there was cash back of 10% for base fair (that was nearly 1600)

Now ezeego is saying my tickets are not eligible for cash back as i opted for EMI.

But This condition was also no where mentioned in terms and condition page of the offer details.

Franky in Kingfisher web site i was getting tickets for 16800 but thinking of cash back i paid 17, 725 for getting cash back of 1600..

This is really sad that they are misleading the customer with wrong or no data on your web site.

Customer is not bound to pay if s/he is not aware of the charges. This information is not available on Ezeego1's site - hence Ezeego1 is the culprit

These people are cheat, never trust them

Company: Ezeego1 - Air ticket
Country: India

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