Faber HeatKraft
Changing the diffuser assembly in the Faber Heatcraft chimney

We had purchased a Faber CLEO LTW chimney on 04-09. It has a lifetime warranty. The diffuser in the product was found defective at the time of first servicing. We had informed the seller regarding the exchange of the above parts. They sent their technician to check the nature of the complaint. Initially he said that it would be replaced but took no further steps for three months. Then we received a letter from the company saying that they would not change the diffuser as it is not covered under the warranty. We again contacted them on the 29th of March saying that the booklet says the diffuser is included under the warranty. The company and the local authorised dealer of Baroda confirmed in a telephonic conversation that they will exchange the diffuser as said in the warranty. Since April whenever we try to contact them they say that the parts would be changed within the week. But no action has yet been taken. We have also sent mails on the 6th of June and on the 23rd of June And we have also called them many times to remind them of the replacement. But everytime the Baroda Service centre of Faber calls back saying that it will be done within a week!

Company: Faber HeatKraft
Country: India

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