Faber LTW Tender 60
Pending complaint for repairs > 3months

On Tue, Aug 18 at 2:38 PM, Webtech, Roorkee wrote:

Dear Mr Rakesh,

We have lodged a complaint for Tender LTW 60 model on Jun 14. After that the LTW card (without which you can't send spares) has been issued to us & the same has been conveyed to your Service Centre in Dehradun (Mr Sudhir). As per him the spares have been demanded & till date, he received the Motor part only & he is waiting for the PCB card to reach him. thenm only he can attend the call.

We are unable to understand, the Life Time Warratnty (FABER) takes so long to get a unit repaired that too kitchen item. We do not have any other alternative for exhaust in the kitchen. You can understand the difficulties we are facing. Our kitchen (which costed us about Rs 3 Lacs for modular kitchen items) has been badly affected. The wooden parts are stinky now...

At the last let me know, if you can't get it repaired the item, we shall go for a new unit (Not FABER this time!!! All the hopes from Faber have lost!!!)..

Kindly let me know by return mail your action/reply on this, so that we can take further action.

with regards

RK Reddy (Mob 09837352240)

Roorkee

Company: Faber LTW Tender 60
Country: India

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