Fast Track Watches
Lack of servicing capability

I bought a Fast Track Digital Compass model watch in December. After three months, the compass started malfunctioning and showed very very erratic reading (some times 180 degrees opposite). I returned the watch to the show room in Visakhapatnam from where I had bought, after one month, I got the watch back with the same problem, in addition, it developed another problem in digital readout. After again a gap of 15 days, I was told that watch is repaired and when I went to collect the repaired watch, both the problems were as it is and no repairs seems to have done. Worst part of the deal is that I too got a user manuel which does not correspond to the model I have purchased. In last six months, the watch is with the service centre for more than 1 1/2 months and I am not sure they will be able to repair the defects. Do they have the experitise and even the will to provide efficient after sale services? My advice, (1) please check for the booklet in the shop at the time of purchase. (2) be prepared to keep visiting the service centre on regular basis (almost twice a month) (3) Half the time, the watch will be in service centre, the local service center's claim is that it takes more than 15 days for rectifing any warrenty defects.

Company: Fast Track Watches
Country: India

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