First flight courier
Showing Wrong Destination & unable to deliver on time

Flight Flight (FF) in renowned & best courier service in India. Believing on same line I dropped a Courier to my native place as Raksha Bandhan Gift through FF." First Flight (FF)" staff assured me that anyhow it will be delivered to Destination @ 16-Aug (due to 15-Aug holiday) BUT I have yet not received any confirmation from FF as well as from family.

This is seriously frustrating experience. FF didn't give value to "Emotions & Feelings" attached with couriered gift.

History of communication with FF as goes:

1st Mail Sent @ 10:00 AM 16-Aug

================================

Hi,

I was checking my Courier detail online and found that the Destination is WRONG i.e Aligarh.

This courier is supposed to be delivered to "Mr. XXXXXX, Lucknow, Uttar Pradesh". It is a Raksha Bandhan Gift & if doesn't deliver on time what should be significance.

It is at ALL UNACCEPTABLE from "First Flight".

Consignment Numbers:

Consignment Number Booking Date Origin Destination Status Receiver Delivery Status

Time/Reason Date

B17332712 13-Aug mumbai aligarh In Transit[Contact] -- --

Date Serving Location Status

13-Aug Mumbai Despatched From Origin

13-Aug North Transhipment Arrived At Hub.

Since morning I am trying to Call on customer care center #(28306666/28301688/28321258/28321259). It is keep on BUSY.

Thanks,

Avanish Panchal

9920339980/Mumbai

Reply recieved from "First Flight" @ 1:00 pm 16-aUG

=================================================

from boycsd hide details Aug 16 (23 hours ago)

reply-to boycsd

to Avanish Panchal

date Aug 16 1:02 PM

subject Re: B17332712 [Showing wrong Destination]

Dear Sir

Thank you for writing to Firstflight. In receipt of your below mail we will check and revert u shortly

SARA

FOr

Neetu Kotian

Customer Service Exe

Follow up mail sent @ Aug 16 4:24 PM

=====================================

from Avanish Panchal

to boycsd

date Aug 16 4:24 PM

subject Re: B17332712 [Showing wrong Destination]

mailed-by gmail.com

Any updates on this??

Follow up mail sent @ 11:00 PM 16-Aug

=====================================

Hi,

Thanks for your last reply (after 3 hours). It has been more than hours BUT I have yet not received any updates on my attached mail.

Apparently an unprofessional & unexpected reponse by "First Flight".

I have completely lost my (& my nears/dear too) faith in "First Flight". Probably this would be my last instance of using "First Flight" courier services.

Thanks for your efforts and cooperation.

Avanish Panchal

9920339980/Mumbai

Company: First flight courier
Country: India

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