Flight Flight (FF) in renowned & best courier service in India. Believing on same line I dropped a Courier to my native place as Raksha Bandhan Gift through FF." First Flight (FF)" staff assured me that anyhow it will be delivered to Destination @ 16-Aug (due to 15-Aug holiday) BUT I have yet not received any confirmation from FF as well as from family.
This is seriously frustrating experience. FF didn't give value to "Emotions & Feelings" attached with couriered gift.
History of communication with FF as goes:
1st Mail Sent @ 10:00 AM 16-Aug
================================
Hi,
I was checking my Courier detail online and found that the Destination is WRONG i.e Aligarh.
This courier is supposed to be delivered to "Mr. XXXXXX, Lucknow, Uttar Pradesh". It is a Raksha Bandhan Gift & if doesn't deliver on time what should be significance.
It is at ALL UNACCEPTABLE from "First Flight".
Consignment Numbers:
Consignment Number Booking Date Origin Destination Status Receiver Delivery Status
Time/Reason Date
B17332712 13-Aug mumbai aligarh In Transit[Contact] -- --
Date Serving Location Status
13-Aug Mumbai Despatched From Origin
13-Aug North Transhipment Arrived At Hub.
Since morning I am trying to Call on customer care center #(28306666/28301688/28321258/28321259). It is keep on BUSY.
Thanks,
Avanish Panchal
9920339980/Mumbai
Reply recieved from "First Flight" @ 1:00 pm 16-aUG
=================================================
from boycsd hide details Aug 16 (23 hours ago)
reply-to boycsd
to Avanish Panchal
date Aug 16 1:02 PM
subject Re: B17332712 [Showing wrong Destination]
Dear Sir
Thank you for writing to Firstflight. In receipt of your below mail we will check and revert u shortly
SARA
FOr
Neetu Kotian
Customer Service Exe
Follow up mail sent @ Aug 16 4:24 PM
=====================================
from Avanish Panchal
to boycsd
date Aug 16 4:24 PM
subject Re: B17332712 [Showing wrong Destination]
mailed-by gmail.com
Any updates on this??
Follow up mail sent @ 11:00 PM 16-Aug
=====================================
Hi,
Thanks for your last reply (after 3 hours). It has been more than hours BUT I have yet not received any updates on my attached mail.
Apparently an unprofessional & unexpected reponse by "First Flight".
I have completely lost my (& my nears/dear too) faith in "First Flight". Probably this would be my last instance of using "First Flight" courier services.
Thanks for your efforts and cooperation.
Avanish Panchal
9920339980/Mumbai
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