Ford Fiesta
Ford's reluctance to admit & compensate for its manufacturing faults

Dear Sir / Madam,

I am writing this to express my grievance regarding Ford's reluctance

to admit its own manufacturing faults & weaknesses.

I bought my Ford Fiesta Car (1.4L, EXi model) in July

(Registration # DL3CAR1272). This car is a single handed car which is

well taken care of during its 3 years tenure. I also want to bring it

to your notice that this car has driven only 16000 kms till date and

has never missed a service schedule ever. A week back I experienced

problems in my steering usage, It was making friction noises while the

steering was turned to change directions. I took my car to Southcity

Ford Service Centre, NOIDA. The centre declared that there is a

leakage of engine oil from the steering assembly & therefore the

complete assembly system of the car needs to be replaced. The cost of

the part is estimated to be 10-12K INR. The centre officials did not

give me any satisfactory reason to explain the cause of such a

problem. They justified only by saying that "it's a regular wear and

tear since the car is 3 years old".

When I lodged a phone complaint in Ford India about the problem it

proved no better & they apologized for being unable to do anything in

this matter.

My question is - how can a car of this segment show such problems in

mere 3 years when it has been driven really less & has never even seen

any accidents / damages at all? To my understanding it is not at all

a result of any kind of driving fault. Rather company's manufacturing

processes / lack of quality checks are a reason for this mishap.

I also want to highlight that this is not the only car that I have

driven in my life, I had a very pleasant experience driving my Honda

City for more than 5 years without having born any irrational expenses

ever.

I am highlighting all these facts to make your company understand that

no consumer expects such crazy machine failures or extreme wear & tear

situations given the kind of care the car has been given all

throughout. To me this is an extreme negligence on the part of Ford -

First, to produce defective machinary & second, to not even undertake

their due responsibility & charge their customers for unjustified

developments.

I am extremely sorry to convey it to you but if Ford does not

undertake this responsibililty I will assume that the company does not

know how to take care of its customers & in future I will think twice

before dealing with your company.

I request you to kindly look into the matter to bring my faith back in

your esteemed organization.

Many Thanks for your attention.

Regards,

Pooja Upreti.

(91 9818818075)

Company: Ford Fiesta
Country: India

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