GNFC Ltd
Failed transaction from ATM

On 16th July at 19:56 Hrs I tried to withdraw an amount of Rs. - from a PNB ATM at Dhampur in district Bijnor UP. The ATM ID is N1013500. During the transaction the ATM machine failed due to power failure. When I tried with other ATM of OBC in same city on same day at 20:17 Hrs I found that my Rs. - has already been debited from my account due to the earlier failed transaction at PNB ATM. On same night I had to travel to Ahmedabad so I could not contact any of the above bank's branches. My account is with SBI Bijnor (UP) branch and account No. is:

0000011195654856. Then I wrote a mail to PNB who guided me to approach through SBI as my account is with SBI.

Immediately I contacted to customer care of SBI who responded very irresponsibily after a long gap. Then as guided by the customer care I wrote the complaint to SBI Bijnor Branch Manager through registered letter. 2 months have passed I have received no response from there.

Once again I contacted SBI customer care to help me after a delay of almost 2 weeks they have now advised me to contact Regional manager. I am realy getting frustated due to such irresponsible attitude of SBI.

I would request you to kindly intervene and get my money credited in to my account.

Please find below the correspondence through e-mail done so far:

Dear Sir / Madam,

In this regard, you may please contact the Branch Manager of Bijnore branch

(Ph.01342 - 265157, 9412714633), failing which you may contact the Chief Manager (Admin) at Region-2, Administrative Office, Moradabad (agmr2.zobrl@sbi.co.in, Ph.0591 - 2436848, 9412738038), failing which you may contact the Regional Manager (Ph.0591 - 2436848, 9412738562).

WITH REGARDS,

SBI HELPLINE, LUCKNOW

PH-1800-180-5201, 0522-2234176, 2201496, sbihelp@sancharnet.in

&-- Original Message &--

From:

To:

Sent: Tuesday, October 20 5:40 PM

Subject: Fwd RE: Re RE: Customer Complaint Response from SBI.co.in

> &-original message&&-

> Dear Sir/Madam,

>

> After I submitted the application through registered post I did not

> receive

> anything from bank. Any way it is internal matter of the banking system

> which can be found out by SBI helpline and provide full support to the

> customer. Every time I find some new suggestion and loosing time and

> interest on the amount. Truly speaking it is harassment to the customer.

>

> I once again request you to provide full support and solution by enquiring

> with in your system at the earliest.

>>

> Warm Regards,

>

> Jitendra Kumar

>

> &--Original Message&--

> From: sbihelp@sancharnet.in [mailto: sbihelp@sancharnet.in]

> Sent: Tuesday, October 20 4:40 PM

> To: Jitendra Kumar

> Subject: Re RE: Customer Complaint Response from SBI.co.in

>

> Dear Sir / Madam,

>

> In case your Home Branch has taken up the matter with the Switch Centre

> (Mumbai), please advise us the relative Service Desk Request No.(of '7'

> digits), to enable us to follow-up the same.

>

> With Regards,

> SBI Helpline, Lucknow

> PH-1800-180-5201, 0522-2234176, 2201496, sbihelp@sancharnet.in

> &&--Original Message &&-

> Dear Sir/Madam,

>

>

> As suggested by you I have submitted application for refund at Home Branch

> through registered post. There after more than 2 months have passed I have

> neither received refund nor a reply from the branch.

>

>

>

> I once again request you to intervene and get the matter closed at the

> earliest else advice next course of action.

>

>

> Regards,

>>

>

>

> Jitendra Kumar

>

>

> From: SBIHELP [mailto: sbihelp@sancharnet.in]

> Sent: Wednesday, July 29 1:30 PM

> To: jksingh@gnvfc.net

> Subject: Re: Customer Complaint Response from SBI.co.in

>

>

> Dear Sir / Madam,

>

>

> You are requested to submit application for refund at Home Branch (please

> obtain acknowledgement), whereafter the process takes around '12' days for

> disposal.

>

>

> WITH REGARDS,

> SBI HELPLINE, LUCKNOW

> PH-1800-180-5201, 0522-2234176, 2295371, sbihelp@sancharnet.in

>

> &-- Original Message &--

>

> From: HELPLINE

>

> To: sbihelp@sancharnet.in

>

> Cc: jksingh@gnvfc.net

>

> Sent: Thursday, July 23 12:15 PM

>

> Subject: Fw: Customer Complaint Response from SBI.co.in

>

> To

>

> HELPLINE, LUCKNOW LHO

>

>

>

> Dear Sir,

>

>

> We forward a complaint from a customer of Bijnor Branch under your

> administrative control for your immediate action in the matter, please,

> under advice to the customer

>

>

> Regards,

>

>

> Manager (Helpline-Complaints),

> State Bank of India,

> GM Network-II's Sectt.,

> Ahmedabad LHO.

>

>

> Phone No. (Toll-free) : 1800-233-7933

> Landline Nos. (079) 25511027, 25510883

> 25503150.

> Fax No. (079) 25506648

>

> &-- Original Message &--

>

> From: complaints.homepage@sbi.co.in

>

> To: helpline.lhoahm@sbi.co.in

>

> Cc: complaints.homepage@sbi.co.in

>

> Sent: Tuesday, July 21 3:04 PM

>

> Subject: Customer Complaint Response from SBI.co.in

>

>

> FEEDBACK RECEIVED FROM CUSTOMER COMPLAINT

>

>

>

> Please receive details of form submitted by internet user on the SBI web

> site.

>

> Complaint Ticket Number: CC-1248168879015

>

> Name: Jitendra Kumar

> D-404, Swagat Status-II, New C-G Road, Chandkheda, Ahmedabad

> Account Number: 0000011195654856

> Branch Name: Bijnor (UP)

> Email: jksingh@gnvfc.net

> Phone No : 079-40007578

> Mobile No : 9374039069

> Product: ATM Service

> Complaint: Account Related -, Cash not dispensed in ATM but account

> debited

> Message: On 16th July at 19:56 Hrs I tried to withdraw an amount of

> Rs. - from a PNB ATM at Dhampur in district Bijnor UP. The ATM ID is

> N1013500. During the transaction the ATM machine failed due to power

> failure. When I tried with other ATM of OBC in same city on same day at

> 20:17 Hrs I found that my Rs. - has already been debited from my

> account due to the earlier failed transaction at PNB ATM. On same night I

> had to travel to Ahmedabad so I could not contact any of the above bank? s

> branches. My account is with SBI Bijnor (UP) branch and account No. is:

> 0000011195654856. You are requested to get my amount credited back to my

> above account as it got wrongly debited due to ATM failure. Wrote to PNB

> who

> guided me to approach through SBI as my account is with SBI.

Dear Sir / Madam,

You are requested to submit application for refund at Home Branch (please obtain acknowledgement), whereafter the process takes around '12' days for disposal.

WITH REGARDS,

SBI HELPLINE, LUCKNOW

PH-1800-180-5201, 0522-2234176, 2295371, sbihelp@sancharnet.in

&-- Original Message &--

From: HELPLINE

To: sbihelp@sancharnet.in

Cc: jksingh@gnvfc.net

Sent: Thursday, July 23 12:15 PM

Subject: Fw: Customer Complaint Response from SBI.co.in

To

HELPLINE, LUCKNOW LHO

Dear Sir,

We forward a complaint from a customer of Bijnor Branch under your administrative control for your immediate action in the matter, please, under advice to the customer

Regards,

Manager (Helpline-Complaints),

State Bank of India,

GM Network-II's Sectt.,

Ahmedabad LHO.

Phone No. (Toll-free) : 1800-233-7933

Landline Nos. (079) 25511027, 25510883

25503150.

Fax No. (079) 25506648

Company: GNFC Ltd
Country: India

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