Godraj
Very Poor Service

& On Tue, 6/17/08, santosh srivastava wrote:

> From: santosh srivastava

> Subject: Fw:!!! Very Very Poor Service!!! (Please solve this issue ASAP As Urgent basis)

> To: smartcare@godrej.com, an.roychowdhury@godrejinds.com, info@godrej.com, mahajani@godrej.com, webmaster@godrej.com

> Date: Tuesday, June 17, 3:45 PM

> Hi,

>

> This is in regards to the complaint number 180192. Till

> now, the problem is NOT yet resolved.

>

> I am trying to contact your support team almost everyday

> since 5th June' 2008 and most of the time I had a chat

> with Mr. Sanjay with conference call at 66507629 and all

> the time he says the engineer is on the way and would be

> reaching in next 15-20 mins. but the engineer never reaches

> my place and that person has never thought of giving a

> courtesy call even to confirm even as the problem has been

> resolved or not.

>

> Today, finally the engineer came but With Wrong

> Part (Freezer). It seems to be as the engineer came just for

> the sake of coming and not for resolving the problem. I

> don't understand as what kind of sick support you

> people are providing.

>

> I bought this refrigerator just a month ago and I am unable

> to use it since 5th June' 08.

>

> I was promised by Mr. Sanjay (yesterday) that the call

> would be closed today positively and the refrigerator will

> be 100% operational BUT IT HASN'T BEEN DONE YET.

>

> I have not even thought of such a careless and sick service

> from such a big brand company.

>

> This is just to let you know if my refrigerator will not

> operational by tommorrow, I am supposed to go to consumer

> court and will give all these details in Media even. I

> cann't tell you the pain I am suffering from due to

> this. Many of my perishable goods are getting rotten due to

> this.

>

> Once again, I request you to look into this matter

> seriously and on top priority otherwise I am suppose to do

> as I said earlier.

>

> A prompt reply and resolution to the issue would be highly

> appreciated.

>

> Regards,

> Santosh

> (9999177723)

>

> & On Thu, 6/12/08, santosh srivastava

> wrote:

>

> > From: santosh srivastava

>

> > Subject:!!! Very Very Poor Service!!! (Please

> solve this issue ASAP As Urgent basis)

> > To: smartcare@godrej.com

> > Cc: ssantosh.srivastava@yahoo.com

> > Date: Thursday, June 12, 2:51 PM

> > Dear Sir,

> >

> > My name is santosh srivastava and my address is R-16

> Khirki

> > Ext. Malviya nagar new delhi 110017 And my contect no

> is

> > 9999177723.

> >

> >

> > Last month i parches new refrigerates 220 single door.

> but

> > there was some forblem in cooling. I am facing problem

> since

> > last 8 day . every one assured me Enginner will be

> visit

> > within one or two hours but not come Please solve this

> > issue ASAP As Urgent basis.

> >

> > My Com No is :180192

> >

> > Thank You

> >

> > Santosh Srivastava

> > 9999177723

Company: Godraj
Country: India

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