Guess
Faulty Watch, Bad Service

A friend gifted me a Guess watch that has crystals in it. It was nice and pretty but in about 4 months the crystal on the dial (inside the time piece) fell off that disrupted the functioning of the watch as the crystal objects the movement of the minute and hour hand. I went and complained as had the 2 year guarantee card with the watch but the guys at the store refused to exchange it (whereas Guarantee means they should). They rudely said they'd only repair it.

Having no other choice I let them. Got the watch back but in another 3 - 4 months i faced the same exact problem even though i hardly used it. Guarantee card clearly states 'if there is a workmanship error, it'd be replaced' but yet again the store guys argued to repair it. Is this why we pay more and invest in a brand? I would never buy Guess again. Terrible service and worse customer satsfaction.

Company: Guess
Country: India

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