HCL Infosystems LTD
Monitor not Reparied properly

I have purchased the HCL Desktop system from dealer in kanpur on 31 jul.

On 16 oct the monitor stopped working. I went to HCL INFOSYSTEMS

LTD, The service Center in Somdutt Plaza in kanpur (now shifted to Lajpat

nagar), they advised me to extend the warranty for next two years for Rs.

2800 only.

I did the same and have extended the warranty till 15 oct.

Now the problem is that since 16 oct my monitor is not working properly

and I have complained to Mayank, the incharge of service center in kanpur,

but he is not taking proper action.

The details of the complaint are as follows:

not working repaired and given on problem complaint no

16 oct 29 nov Monitor black out

12 dec 02 feb Monitor black out

10 feb 27 mar Monitor black out

10 apr 13 apr Monitor black out 114090169

29 apr not repaired Monitor black out 294090207

Now when I call to Mayank he tell me that monitor engineer will come next

day from lucknow then we will send him to your home and keep on saying the

same everyday.

Also I have sent mail to the company mail ids viz. hlpdsklk@gmail.com, hcm@hcl.in, brand@hcl.in

But till now I am not satisfied with the service of HCL.

So I request you to take strict action against the Service Center in kanpur. or else do I need to go to Consumer Forum, please tell me.

Company: HCL Infosystems LTD
Country: India

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