HCL LEAPTOP P-28, 8084AX078031
DEFECTIVE LEAPTOP

Regret to inform that nobody reply me regarding my complaint, If I have not rec. positive reply than i will file the legal case in consumer court for compansation against my loss of business.-

To,

Manager,

Customer support,

HCL, New Delhi

Subject: - Complaint of Leap Top HCL-P-28, 8084AX078031

Dear Sir,

I have purchase HCL leap top thru my company Maja Health care wide bill no. 3256 dated 7/11/08 from National Computers, Ashok Vihar.

My company purchased 15-20 HCL leap top and with this bill company purchases 4 leap top.

From the first day I find complaint in this machine.

1] With in one month Adopter replaced by company because it was defective-Job Card photo copy not available.

2] With in 2 month click button and touch pad repaired by company- Job card not available.

After 2 complaints I realized that my leap top is defective so I start maintain the record of job card.

3] Job sheet no. 3408 dated 22/6/09 – Click button and DVD not working- Demand for DVD and again click button repaired.

4] Job sheet no. 1997 dated 27/7/09 Complaint of DIM DISPLAY- repaired by company.

5] Job card no. 3150 dated 1/8/09-Once again DIM DISPLAY complaint and repaired by company.

Now once again my leap top not working and deposited at green park service center on 3/11/09 with fault reported and narration-both click button, touch pad and power button not working, not reading CD and DVD.

Job sheet no 1501007222 dated 3/11/09- Expected Return date-5/11/09

I visited on 6/11/09 and company person reply that hardware not working so it will be change so it takes 2-3 days but Mr. Dinesh, center manager told me for waiting and than return my leap top in evening after repairing.

I refused to take it back because after repairing it was not working properly, so I am unable to take back this machine.

Now I feel that my leap top is defective because in warranty period my leap top deposited 5 times to service center and same problem which repaired by company repeated again and again.

Now my warranty was expired on 7/11/09 and my leap top deposited in service center on 3/11/09. If in warranty period it is showing so many defects than how can I work with this leap top after warranty.

Now you are requested to replace my leap top with new one or kindly refund my money again so that I can purchase new leap top.

Please reply me as soon as possible.

Regards,

Rajender Sharma,

Area Sales Manager,

Maja Health Care Division,

A-41/1st floor, Mahendru Enclave, G.T. Karnal Road,

Delhi-110033,

9953001896

Company: HCL LEAPTOP P-28, 8084AX078031
Country: India

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