HDFC Bank
Incorrect Debit of Money from ATM

Hi,

Account Number: 05881000022412

As of 08/08, my friend and I went to the HDFC bank to withdraw Rs. 5000. I was extremely sick so I my friend withdrew the money from the machine. When she entered Rs 5000 for the first time, machine said "Incorrect Amount". Again she enter Rs. 5000, the machine dispensed out Rs 5000.

That day, I was in hurry so I forgot to check the receipt and after 2 days, i.e., on July 10, when I was checking my account balance through phone banking service, I found Rs.5000.00 is less in the total available balance. Then after verifying the receipt, I found that there is a deduction of two withdrawal of Rs.5000.00 on the same receipt though I have received only Rs.5000.00. But, bank has deducted Rs 10, 000 at the place of 5000.

I thought that it may be the ATM error. So, I gave a written complaint in the same HDFC (R.K.Puram Sec-4 New Delhi) branch from where I withdrew the money. I have received two calls from your bank representative and they told me that the same transaction was the clear withdrawal. I am not at all ready to accept this statement.

I have wrote many emails to Grievance. Redressal@hdfcbank.com but they are not giving any satisfactory answer. Then, I requested them to show me the video that can show me two transaction of 5000. If machine has dispensed me Rs. 5000 twice, there should be a record of two transactions on the video cameras of the bank. However, bank is saying that they can show only faces. I am not understanding what I will do with the face?

Please help me to get rid of this issue. I have been charged unnecessarily Rs 10, 000 though we have got Rs 5000. I shall be very helpful for your support and help in this regard.

Regards,

Ashman Malhotra.

Company: HDFC Bank
Country: India

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