HDFC Credit Card
Withdrawal of money with out any information

Hi,

I own a credit card form HDFC bank. I have paying my minimum payment amount every month. However, due to certain curcumtances i failed to pay the payment for the month of April. I had a talk with Sapana (HDFC executive) om 22 May regarding this and i was asked to make the payment of Rs.1550 immediately. As my account was put on hold i asked her to take the amount fom my account and what ever is left amount for the minimum payment can be collected from my home. I also had a talk regarding settelment. She assured me that from the next month it will be done. All I had to do is sumit one letter regarding this to the executive, who would be coming to my home to collect money. Executive came and collected money from my parents and assured them that he would summit the frorm regarding settelment on my behalf. So we all were relaxed.

To my uttter surprise, on 31st of May I found that the amount of Rs. 18406.90 was detected from my account without any of authorisation. I am self dependent and right now I do not have any money with me. Is this the way u all treat your customer. I relied on your executive that she said me that make the minimum payment for this month and rest of the amount can be paid in montly installment for the next 8 month in the amount of Rs 2500.

This is not all, I complained regardig this all and reply that i got was shocking that how can i belive you that u had talk regarding all this. I was assured by the executive that my settlement would be done by next month and he would make the payment for that month.

Today I had a talk with priya from billing department, and she said me that the amount that has been taken canot be refunded. My question is why such a huge amount has been taken from my acount that to wih out informing me, when i had paid the last month payment and had agreed with settlement process.

Kindly give me justification regarding this. I has caused me lot of harasment, I do not have any money with me right now, as i said i am self dependent... I do not what i will be doing for the whole month. This is not the way to behave with customer.

Please kindly revert as soon as possible.

Prakash Gupta.

s-62, sunder block

shakerpur

new delhi - 110092

Contact no. 9999855867

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Company: HDFC Credit Card
Country: India

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