HDFC Credit Card
Settled (paid in cash) but not reflected in account

I have settled my credit card account 2 years back by paying 25000 in cash, however I have been recently informed by other credit card company that they cannot offer me card because my payments are pending with HDFC and my name is listed as defaulter with CIBIL. HDFC people also informed that the payments are not made. I have settlement letter which I got from the executive who came from HDFC. I made the cash payment for settlement because I was getting threat call on a daily basis. If HDFC do not have my 25000, where are the same and who is responsible. After making the payment, I informed their customer service as well. Please advise how to get this correct in CIBIL.

Company: HDFC Credit Card
Country: India

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