Hero Honda
Pratham Motors Staff denied for Servicing the HH vehicle

Dear Sir,

I am owner of well maintained HH-Splendor of April model. My vehicle is very well maintained by regular servicing from authorised service centres of HH. Besides this vehicle, I have Maruti car too.

When I went today morning (about 8.30 AM, dated 7/10) for servicing of aforesaid vehicle to Pratham Motors at Wakadewadi, Pune (it is about 13 KM away from my home), the waiting token was alloted to me (No.39, form No.26126). After waiting of about 1 hour and 15 minutes, the supervisor has denied to accept vehicle for servicing by giving the reason they will not take vehicles today for paid servicing. We take out our precious time from day to day routine.

This is very absured behaviour of the Pratham Motors staff. Here, HH is giving emphasis on customer satisfaction and on the other hand, these people are pushing us to service our vehicle from unauthorised service centres. It need not be mentioned seperately to owner of service stations that they are getting regular income (without offering any discounts/bargaining) on the servicing of the vehicles.

Now, I request HH officer that why it was happened? Please resolve at the earliest.

Company: Hero Honda
Country: India

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