HFCL Connect Broadband
Wrong Services Charged in Bill

I am using Connect Phone No 01823-506926 under DSL Combo UL 666 Plan.

My First complaint is that I've got charged several months for Infotainment Services which i have not activated and after many times it was got disconnected when i have a talk on Hotline No. from Connect Office in Nawanshahr, Punjab and its Complaint ID was 5357822.

Now regarding Second, I have recently activated the Service @99 paise/min to UK/Canada/USA under this existing plan. I was told by Connect Employees in Connect Office in Nawanshahr, Punjab that u r our Silver Member and you don't have to pay of this plan. I asked them to make sure of it and their response was positive but from Next Month I have got charged Rs. 500/- for the Activation for that Service in Bill No. 19445927 and when i asked them that for what thing they charged me they told me that it is for International Call Activation. They told me that i can lodged a complaint on their Hotline No. from their Office. I do that and got Complaint ID 5357822 on 26-10 for that Complaint and was assured by Connect Customer Care Employee and Connect Office Officials that this matter will be resolved.

Today on 24 November I got Next Bill (Bill No. 19678287) in which Rs. 500/- are again mentioned as Internet Activation Charges and Rs. 55.15 was charged for Late Fees. When i asked about this to Connect Office then they told me that i have to pay those Rs. 500/-. If they so then why did they not mentioned about this when i am going to activate that service.

They also asked me that I have to pay Late fees.

Connect Service is much better than any service as i am using it from last two years. BUT...

I have two Queries.

Why did they activate automatically services without the knowledge of their customers.

Whether the City Connect Office or Their Main Office Officials have no knowledge about the new services and MIS-GUIDED their Customers.

If this is so then I may be thinking that I should move to another connection.

Company: HFCL Connect Broadband
Country: India

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