Hindustan Petroleum
Deliveries stopped and shortage of LPG gas cylinders

Am a resident of Katraj, Pune and take my LPG gas cyliders from shivshanti gas agency at Dhankawdi. This agency of yours is badly messed up from last 3-4 months. Have two cylinders at home - both empty. Delivery from the distributor has been totally stopped since last few months. We have to visit your agency office thrice atleast if we want a cylinder... once to place an order, then to make the receipt and then to pick up the cylinder. Everytime people in hundreds wait in queue since morning 6'o clock. Receipts are issued only 100 and till 11.00am in the morning. Again we have to be there next day at 6'o clock in the filthiest place in the area to pick up the cyliders and stand there in queue for 4-5 hrs at times. At times the vehicle does not come. In such a case come again next day at 6.00am. What kind of service is this? You will see old people standing in queue for hrs together for a cylinder. Fights in the queue and with the the HP staff is regular scene. Neither are the staff very courteous. At times they open the office at 9.30 or even late when customers are waiting since 6.00 am for them...

People in the area also speak about the cylinders being sold in Black at twice the rates...

A working person cannot afford to come three four times at your office in a week and that too at 6.00 am.

And the distributor shamelessly displays all the rules of home delivery outside the office asking the 2 cylinder holders not to stand in the queue...

This one is messed up and we will definitely take it a legal way if these issues are not sorted out on priority. Actions against the distributor has to be taken...

Company: Hindustan Petroleum
Country: India

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