HINDUSTAN RELOCATOR PVT LTD
IRRESPONSIBLE IS AN UNDERSTATEMENT
- 04-24-2009
- 223
Recently I had to relocate from Chennai to Mumbai and had a horrible experience. I have shifted twice before and have never had an experience so bad.
Mr Vasudevan of the above company negotiated with me and we reached an agreement for transportation of household items from Chennai to Mumbai in a container vehicle.
Some salient points:
Midway through the packing bubble sheet gets over and in spite of repeated requests, it was not replenished
I had used packers and movers before and remember they secure the box with industrial packing tape and such was done only for two of my carton boxes
The vehicle used for loading was a big container vehicle as promised. However when we received the goods in Mumbai, the items were just dumped in a small, wobbly truck which had a cover of tarpaulin sheets. (While the goods were being loaded, we checked whether the same container vehicle will be used to move the goods and was given a positive response)
The vehicle was loaded on a particular day of the week and it was supposed to leave Chennai that night. However, as we found out later, the vehicle left only after two days.
Innumerable telephone calls yielded no result and no one ever bothered to pick up the phone. Through a friend of mine in Chennai, I was able to get the driver’s number and was able to coordinate directly with him. The phone numbers kept on ringing, sms’s were not responded to.
The count of the items weren’t proper and had a tough time tallying the items. The numbers weren’t consistent.
Mr Vasudevan, who took the booking is a totally irresponsible person, who promised and delivered something else. He not only made false promises, also lied on the day of the dispatch. I was able to speak to the owner of the transport company whom he sublet the shipment of goods and he reconfirmed; the goods were handed over to him in the small truck only. Forget the damages to the goods, the mental agony was tremendous.
I do not know how these complaints get processed, but for people who are reading this, Hindustan Relocator Pvt Ltd., doesn’t seem a genuine packer and mover. Please don’t use them.
Company: HINDUSTAN RELOCATOR PVT LTD
Country: India