Hindustan Unilever
Worst customer service

I have baught an water purifier called "PUREIT" from Hindustan Unilever" on 24/03. I have called to the customer care for replacement of the battery kit of "PUREIT" Water purifier on 26/09. My Docket No. is S08/BWN/0419-003202 and my Customer id no. is 1925728647. The Customer Care executive promised me to replace the battery kit within 48 hours but still now (after 21 Days) I have not received the replacement. In the meantime I contact four times with that executive and every time he/she says that the replacement will be made within 48 hours and following Complaint numbers have been given from your end:

(i) C08703372

(ii) C08707808

(iii) Not recorded

(iv) C08720371

At present the indicator of my water purifier became red and as per instruction manual that was un-usable. I do not get the desired service from Hindustan Unilever.

With Thanks

Dhruba Roy

Burdwan, West Bengal

Company: Hindustan Unilever
Country: India

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