Hindustan unilever pure it
Waiting for the delivery of the battery kit from 20th June

My name is Solomon. I have purchased pure it in the year 2006 at chennai. The product no. RPM05 00104632. I have already replaced the battery by ordering the same through my relatives at chennai in 2008. Last year end I have moved out to Bangalore

Now I am very much upset over their so called good customer support system for delivering the kit. I have ordered for the battery kit on 20.6.09 order no. S09blr1774011527. they promomised me that they will be delivering the same by 25th of June. Since I could not get even a telephonic call on 27th I got back to them and they gave the complaint no: C091244079. Inturn the helpline person informed me that on 29, they will deliver the battery kit.

After waiting for more than 15 days, again I called the helpline and he gave the complaint no: C091271748 and informing that by on 6th definately they will deliver the kit. Now I have waited patiently up to 11th and today I made a call. As usual by sayin "we understand your problem" he registered the complain and gave the complaint No. C0912945390. When I instisted he told that he will be connecting his senior sales executive. Nearly after minute the response came that he is not available in his table.

Frustrated again, just now I made a call again another helpline person repeated the same the meaningless words "we understand your problem" and not given the complaint no.

As a customer I do not know, after buying their product why we have to suffer like this. Even in my first call I told them very clearly that the red indicator is alost full and I need the replacement immediately. He assured but the company fails to complie their responsibility. The irresponsblility and their hypocratical talks like "they are attending immediately" irriate like anything. The after sale service is especially very very very poor in Bangalore.

Regards. Solomon

Company: Hindustan unilever pure it
Country: India

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