Hindustan Unilever ( Water pure it )
Not replace the Germ kit (Water pure it) on time

I am writing with regards to the bad service from Pure It for the change of the battery (Germ Kit).

The Unit of the water purifier comeswitha auto stop pnce the battery is finished.

I Requested for a battery (Germs kit) replacement on Friday 8th Oct and was assured i will get ion wwithen 72 hours.

I had informed them that i do not have drinking water at my home since the battery is not dispensing the pure water.

On Friday i had booked a Germ kill kit through custemer care booking No. S10/GGN 0496-027842 he ensour to me Germ kit will be available at your house before 72 hour.

On saturday a person call to me on morning he says to me due to non available the germ kit, we con't give you the kit before tuesday.

So i again i goes to custemer care and logding the complaint (C102774616) on saturday after noon. Custer care person Permila asked me after one hour my representative call to you, and we replace your kit same day before 8pm.

After two hours i have not received any call regarding that subject again i called custemer care and talked Mr. Ragav I says to ragav have wait last two hours but no budy called me regarding my germ kit replacement . he told me your kit wiil may be available next 72 hour working day, day will counting on monday.

So I am fed-up calling them and faceing problem, hope i get help..

Company: Hindustan Unilever ( Water pure it )
Country: India
State: Haryana
City: Gurgaon

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