Hindustan unilever pure it
Eplacement of GKB

Dear Sir,

My customer id is 1927553342. After seeing your advertisement on TV, I purchased Pureit water purifier through your AP call centre on 09-06-09. The product was delivered to me within two days of booking. I was happy using it, till Germkill Battery Kit life expired. I booked Germkill Battery Kit booking no. 052897 on 18-10-09, again no. 637930 on 21-10-09, and again no. 645023 on 23-10-09, but GKB has not been delivered to me. On enquiring fourth time I was told that my area is beyond the municipal limits of the jurisdiction of any authorized dealer. Now my question is:-

1. For delivering the product you don’t have any municipal limits.

2. Why was I not informed at the time of delivering the product that you will not be supplying GKB for replacement at same place?

3. Why was my order for GKB booked for three times and not delivered?

4. A company like yours can not shade the responsibility of after sell service.

5. Lastly, please do get my GKB replaced or suggest me how use this Dabba as a show piece.

Company: Hindustan unilever pure it
Country: India

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