Hindustan Unilever/Pureit waterpurifier
PUREIT IN FLAMES-BODY PARTIALLY MELTED

I BOUGHT A PUREIT FROM LUCKNOW ON 31.12.08. WITHIN THREE MONTHS, ON 23.3.09, THE WATER FILTER'S TOP RIGHT SIDE WAS IN FLAMES-SMOKE ALL AROUND IT. THE BODY MELTED-TOP RIGHT SIDE

WAS COMPLETELY DAMAGED, AND PARTLY THE BOTTOM RIGHT PORTION ALSO. IT WAS SHOCKING INDEED AND SOMEHOW THE FLAME WAS DOUSED-PUTTING US IN DANGER AS OUR CLOTHES COULD HAVE CAUGHT FIRE. IT WAS BAFFLING TO SEE THE PRODUCT-WHICH I NOW CONSIDER AS LOUSY-IN FLAMES.ON 24.3.09 I CALLED THE SALESMAN WHO HAD INSTALLED IT AND I WAS INFORMED THAT A PUREIT OFFICIAL WILL COME TO SEE THE DAMAGE. NO ONE VISITED ON 25.3.09 HENCE COMPLAINT WAS LODGED ON 26.3.09 (COMP.# C091000433) AND ON 2.4.09

(COMP.# C091015528). ON 3.4.09 I GOT A CALL FROM LOCAL OFFICE (TEL # 9621120814), AND THE CALLER, CLAIMING TO BE I/C OF CUSTOMER SERVICE SAID HE WILL TAKE UP THE MATTER WITH HIGHER AUTHORITIES! THOUGH A PERSON VISITED, SAW THE DAMAGE, BUT NOTHING HAS BEEN DONE SO FAR DESPITE MY REMINDER, YET AGAIN ON 6-4-09... THE SERVICE SECTION OF UNILEVER IS HUMBUG AND ONLY A CONSUMER FORUM COMPLAINT CAN MAKE THEM DO THE NEEDFUL'

Company: Hindustan Unilever/Pureit waterpurifier
Country: India

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