HomeTown, Ishanya Mall, Yerawada, Pune
Have being cheated in HomeTown Furnitrues

My name is Sagar Jaswani, staying in Pune, working in a software company.

My family had bought a king size bed set from HomeTown Ishanya Mall Yerawada Pune, on 25 Jan, receipt number 2018009675, worth Rs 25, 000.

The bed set which was in display in the HomeTown mall, which we had selected and the one which was delivered were not the same, the one delivered was old, resale piece.

When the bed was dellivered, on the spot we lodge the complaint on all the receipts, with the promise that the complaint would be taken care of. Though we followed for some time, but nothing positive.

After just 6 months, in Aug the bed base got completely cracked, the back started sounding and had cracks, also the side started peeling off, ie all parts of bed started cracking in just 6 months.

We again log a complaint in HomeTown furnitures, for a replacement, since it was wrong piece since starting and all parts at the end cracked just in 6 months.

With after 1 month of following, what we get response from customer care manager Miss Pragya, is the replacement of base and repair of the remaining bed.

Its a plain cheating to a customer, have all the receipts in hand where i have filed the complaints.

Company: HomeTown, Ishanya Mall, Yerawada, Pune
Country: India

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