Home Town Sofaset furniture
Tricked at home town

Dear Sir/Ma’am,

• At Ishanya hometown showroom we were lured to a discounted sofaset which was displayed at 64.28% discount (140000 sofa available for 49999). The sofaset is soiled and a little defective, only to find that the same was available for 42000 elsewhere.

• When we were billed for the amount the sales person did not mention anything about the return policy saying only “aapko pakka lenaa hai naa” . I was given a receipt which was stamped no return/no exchange but I had no chance to say no to the same since I came to know about the same only after it was given to me. He also claims that he has taken a signed note from me but I do not remember signing anything with a note on it.

• We were also adviced to use future card to get a 5% discount. So in the light of same I thought of buying the sofa at a loss only to find that the same was kept in display area without the note sold and was continuously used (passers by, staff) making it more soiled.

• We asked that if the advance cannot be refunded can the ‘credit notes’ be issued but customer service did not agree.

Please could the credit notes be issued for the same. If not please could the future card money be refunded in exchange of original amount I can bargain for a lesser amount i.e. give you 10% more and you may earn more money because I cannot imagine to go to a future group company anymore so it is more of a burden for me and the incident is nothing like ‘Issay achchaa aur sastaa kaheen nahee’

Thanks and Best Regards

Ashish Panwa

Company: Home Town Sofaset furniture
Country: India

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