Honda City
Service complaints not attended to

I sent my Honda City for servicing at 20, 000 km, driver's door lock problem and looking into starting problems. They returned the car after basic cleaning, oil change and lock change. There was no followup phone call to find out if everything was satisfactory. The following day when I took it out it, the motor stalled and would not re-start. A passerby on the road suggested I clean the battery terminal and then helped push it to start. When I reported the matter to the Service Manager at Lally's he argued they were not at fault. I sent my car back to them to re-check and the report was that the battery was low. How come they could not check this at the first instance when the complaint was about "car not starting"??? I am a lady driver and getting stuck with a non-performimg battery at night on lonely roads of Delhi is not my idea of owning a great car like Honda City to be thwarted by BAD SERVICE BY COURTESY HONDA.

Company: Honda City
Country: India

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