Honda Unicorn
Worst service centre ever seen

Hi

I am Pramod From Kerala. Owns a Honda Unicorn KL2AB 3410. Purchased on 30 Jan. Clocked 11000 Kms only.

I wish to express my strong disagreement on your attitude of Service centre persons. I did my last free service on 9th Apr at your Quilon Service Centre. VAHINI HONDA. I strongly argued them to to check the complaint of self start switch. They didn’t put any efforts. to attend my complaint and calibrating the issues I mentioned. The complaint is when we start the bike in gear and clutch lever pressed on, the self start won’t work. We need to change the gear and use kick lever make it start. Imagine the situation when we r in a crowd. Toooooo embarrassing. (Attaching a video clips to prove my complaint). Today I took the bike after a vacation and got very unpleasant on experience the same complaint severe than ever before. Stupid service centre guys. I made many complaints regarding this particular service centre almost 12 times after taking this Unicorn. Those guys never understand about value of their customer’s time. Whenever I raise a complaint they will ask me to come over there once again. Myself a software professional (not person enjoying luxury of time) purchased new bike to reduce my service centre visits to minimum. Visiting service centre requires half day leave and expenses associated with my alternate travel mode. These guys never pay any attention to our PAINS.

As a consumer I assume the Free Service are our right and we have already paid money for the free services. I could not understand why those guys re fooling us. I tried to contact service manager Mr Nandakumar . he didn’t took the phone. I feel fed up on your pathetic service.

Company officials will play a drama whenever I make a complaint regarding Honda service centre to their Head office. They will call from their head office and promise me to solve the issues. Regional dealer will also call and promise a solution. As a result we need to visit the same service centre twice or trice to even solve a simple complaint. This is not the service I expected when I purchased a HONDA product.

I argue to fix my issue at the earliest at my place. I have no plans to visit your service centre in every morning like going to temple. Or provide an alternate service centre to solve my issues. If you are not capable to give service to my bike. I argue to refund the money I paid.

I would like a response from your side as soon as possible, before I take it further with my lawyers and media.

I request consumer organizations’ to do initiate adequate laws to control inefficient service centre. I felt the service centre is very pathetic one. Once I realized that they don’t have any air checking equipments. Just a group of unskilled labors headed by a multinational company..

Rgrds

Pramod

Company: Honda Unicorn
Country: India

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