3rd Class Lenovo
Replacement

&--Original Message&--

From: Naveen Chandra [mailto: naveen.chandra@airtelmail.in]

Sent: Sunday, March 29 3:06 PM

To: Aurbindo Bhat

Subject: RE: Request for Replacement of Faulty Laptop. Recent Case ID: L93I00DK/Recent Ref. No.: L93U003G

Dear Sir,

Plz. find the scan copy Invoice as per your requirement.

Regards

Naveen Chandra

&--Original Message&--

From: Aurbindo Bhat [mailto: Customercare@lenovowarranty.co.in]

Sent: Monday, March 30 1:53 PM

To: naveen.chandra@airtelmail.in

Subject: RE: Request for Replacement of Faulty Laptop. Recent Case ID: L93I00DK/Recent Ref. No.: L93U003G

Hi Naveen,

Please provide the scanned copy of the proof of purchase.

Regards

Aurbindo Bhat

Lenovo care India

(Toll free no- 1800-11-55-22 | customercare@lenovowarranty.co.in)

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&&&&&&&&&&&&&&&&&&&&&&&&&&--

From: Kathereson Nallusamy [mailto: knallus@lenovo.com] On Behalf Of Lenovo CARE_Malaysia

Sent: Monday, March 30 12:10 PM

To: customercare@lenovowarranty.co.in; vinod.singh@rteservices.com

Cc: naveen.chandra@airtelmail.in

Subject: Re: Request for Replacement of Faulty Laptop. Recent Case ID: L93I00DK/Recent Ref. No.: L93U003G

Dear Mr. Naveen Chandra,

Kindly be informed that moving foward Lencare India will be handling all the India's cases (with effect from 5-Dec).

I have forwarded your request to the relevant department and they will act on it immediately.

In the meantime, should you have any questions pertaining your case, please email to Lencare India at customercare@lenovowarranty.co.in.

The Lencare India can also be contacted through this toll free number 1-800-11-5522.

Thank you.

Regards,

Tinoshini

Lenovo Care

Lenovo Asia Pacific

http://www.lenovo.com/

Print only when necessary

lencare_my@lenovo.com

AU: 1 800 65 5627

NZ: 0 800 44 0626

SG: 800 601 2051

MY: 1800 1867 88

INDIA: 000 800 100 6052

"Naveen Chandra"

"Naveen Chandra"

03/29 01:05 PM

Please respond to

To

cc

Subject

Request for Replacement of Faulty Laptop. Recent Case ID: L93I00DK/Recent Ref. No.: L93U003G

Dear Sir,

I am working in Regent Automobiles Pvt. Ltd. in Delhi as a IT-Head, for last

7 years. After joining this organisation I am discontioue all assembled pc

and replace them with IBM machine. Last 7 years i am purchase more then 200

desktop and 2 servers form you for my organisation.

Last 2 or 3 month back. I am purchase a lenovo laptop for my brother who is

working in Uttranchal as a medical representative. After purchase this

laptop i am contiously facing problem with this laptop and most of time

discuss my problem with your customercare dipartment they suggest me update

drivers, replace operating system and suggest me to bring laptop at service

centre at nehru place they replace several thing even they replace

motherboard but the problem is continoue.

I am get several ref. no. several case id but all is vain. I am handling 6

unit work in delhi/NCR. and i have no time to sit always in your service

centre, because they are unable to resolve the issue.

I requested to you kinly replace this faulty laptop on urgent basis. Because

due to this my brother face lot of problems.

Regards

Naveen Chandra

IT-Head

Regent Automobiles Pvt. Ltd.

B1/H1, Mohan Co-operative, Mathura Road,

New Delhi 110044

Phone. 9212747781

011-26959464

Recent Case ID: L93I00DK

Recent Ref. No.: L93U003G

Company: 3rd Class Lenovo
Country: India

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