Hotel Viceroy, Bangalore/Make My Trip
Booking Refund

I had booked a hotel room in Viceroy Hotel, Mysore for 11th july. However on 10th morning newspaper i read about some communal violence there - since i was travelling with my family I thouhgt it may not be safe.

Now having taken that decision, I planned to cancel my booking. I was aware that the hotel had a 1 night retention policy - but this was an exceptional case since the area was violent prone & not safe to travel.

I tried to explain this to both make my trip & hotel viceroy official but they were adamant - causing me a lot of stress and harrasment. They agreed to around 45% refund only

I think as a consumer - such situations should be given special preference and as much refund as possible (after deducting only processing fees) should be given to consumer

Please help

Company: Hotel Viceroy, Bangalore/Make My Trip
Country: India

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