Hotspot
Fraudelant Practises

I had purchased Three hand sets from the Hotspot Outlet at K/2-B, Lajpat Nagar - II, New Delhi - 110024 against Invoice Number 106111166 dtd 20.03.2009. The phones bought were specifically usage in Reliance CDMA connections that we already had under a Corporate Scheme.

Thereafter i went to the Web World next door and was told that the instrument comes with Free Sims for these phones now and we will have to request Hotspot to provide us with the Sim. On going back to the store, I was told that no sim come with these sets and we will have to buy them separately and they don't sell sims.

So finally I go back to Web World and they insist that it comes and emphasise with the fact that it comes as the same Model at Web World has them!! I request the Web World to provide me the Sim but they claim that they cannot sell sims like that and told us to procure them from market.

We went back to the Hotspot Store and tell them the entire story and get back rude and uncalled for abuses, with a comment that "you can do what ever you can" and refused to either get me a sim on even paid basis nor return the sets, which were still sealed.

Now I don't know where to go. The phones are still non functional as the sim could not be found.

Why are these people allowed to keep the Customer in dark during the sale? Is there is no remedy to this?

Company: Hotspot
Country: India

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