HotSpot Mobile stores
No status of the complaint and my mobile

This is a complaint about the Hot Spot mobile store at Madhuban chowk, Rohini, Delhi.

My name is Gaurav Kapoor and Iam a banker. Want to tell the harrasment which I am facing from the hot spot mobile store. I have purchased a Mobile Make-Fly, model no. B-700, wide receipt no.5827 and also took a Care Pack (kind of insurance) wide receipt no. 5830. from them in the month of April' 08.

In the month of august Ifaced a problem in the mobile that my voice is not audible to the person other side so I took the mobile to the same (Madhuban chowk, Rohini, Delhi) hot spot as I was told at the time of purchase that as I have took the Care Pack if I face any problem in the mobile I will directly approach to this outlet of hot spot.

The guy at the center Mr. Shashi and Mr Dhiraj says that they need to send it to the service center based at Pitampura and they submitted the mobile. The person at the service center Mr. Manoj says there is a software problem in the mobile so he has to send the mobile set to the main service center based at Okhla-Delhi.

This entire procedure took 15days and they send the mobile set back to the service center at Pitampura.

After confirming with Manoj he says that again the same problem is occuring in the mobile set so he need to send the set again to the service center.

I spoke to the store manager Mr. Dhiraj at hot spot Madhuban chowk Rohini. This guy doesn't have any status and was arguing that they are providing the service.

I don't know what kind of services he is talking about, Does it take 20 days to upgrade the software in the mobile?

I ask to replace the mobile he says its a company's call he can't do anything on it. Then what is this care pack for?

I am totally frustated on their services.

Please tell what I have to do.

Gaurav Kapoor

M-9999481099.

Company: HotSpot Mobile stores
Country: India

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