HP
Edemtion of free gift offer on purchase of HP Pavilion laptop

I purchased a HP Pavilio Laptop from a authorized dealer SAINFOSYS Bhubaneswar in Dec. As per the promotional offer of HP Pavillion, I was to recieve a Philips Home Theatre 5.1 system in 8 weeks of product registration. But, it has been more than 17 weeks of my product registration and I have not yet recieved my offer gift.

The HP redemption cell has acknowledge the reciept of a cheque of Rs.1500 against handling and courier charge that I was asked to send to them on product registration and for claiming my gift offer. The amount was also deducted from my account.

On enquiring for the reason of delay, I got the response that as Bhubaneswar is not so easily reachable by courier companies, the product dispatch is being delayed. Now, the reason stated by them is out of my understanding. How can anyone say thata a state capital city Bhubaneswar is not easily reachable and is a remote area?

If they believe I live in a remote area, tey should have mentioned this in the offer document that this offer is valid only for purchase in Metro cities. I now feel pitty for those customers who realy leave in remote areas.

I believe HP as a company is playing cheat on their customers by offering such attractive promotional offer for selling its product. The company is taking advantage of Indian judiciary towards consumer rights and playing fool on us.

In my last hope of recieving my offer gift, I am filing this complaint with consumer forum to take some strict action against his company HP for cheating on its customer.

The detail of the product that I purchased :

HP Pavilion DV2918 TX

product serial number : 2CE8372KN8

REDEMPTION CODE: WOR7HT7OW3

Company: HP
Country: India

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