HP
HP Notebook

Hi,

This is regarding my HP notebook Dv5-1217AX / NU324PA. The serial number for the same is CNF91422G8

I have bought my HP Pavilion DV5 -1217AX on 6th of June. From day one, I started noticing problem with Battery that does not charge and the unit gets heated up faster, which troubles me keeping my finger on keyboard.

I called up with this issue to HP service center 3-4 times on this No: 080-30306363 but the issue is not resolved. Therefore, I went to Elite Business Machines (P) Ltd, Noida on 18th Aug 09 and deposit my notebook there. After long inspection, the engineer told me that the battery of my notebook is dead and they will change the battery as the notebook is under warranty.

Today is 15th day and they have not order the battery to the HP. The token number of the service call report is B-1504. Whenever I called Elite engineer he told me that they are in touch with HP but they are not able to give a proper solution on this problem.

Due to this problem all my work is stuck.

I have bought the laptop thinking HP is a good brand but now I feel I have done the biggest mistake choosing HP

Company: HP
Country: India

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