HP
Camera flash light

It is really pathetic to learn that HP India is not taking care of its customer. Its being more then one month, knocking HP doors to claim my warranty. HP does not even care to reply back.

Facts of the case

Problem

I have purchase a HP camera from US of A, The flash light of it is not working within few days of purchase.

Approach

I have lodged a complain under warranty at US (Ticket Number: CCHSAP224747)

I have also faxed them original invoice and warranty details (copy enclosed) But couldn't get any response from there.

I have shifted to India and thought of to try my luck with HP India service.

I had gone to HP service center, which asked me to call the help line number.

I called up help line number, which rudely told me that HP has stopped manufacturing cameras and she can't help me any further.

So I dropped a complaint on the HP website after which I got a call from HP service center.

She asked me to send the invoice on her e-mail address.

After that she replied that, she will talk to the concerned department.

Since then, all my efforts to contact HP are in vain

Way Forward

So dear HP representatives, if you are incapable and can not help me out, please atleast let me know. So that I can get my camera repaired with some local store and do not waste my time to claim the warranty.

Rest I will make sure, to take this case ahead regarding the inefficiency of service on your part.

Company: HP
Country: India

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