Hpcl
Non Delivery / False Commitments

Ashok Seth
09-26-2008
261

This is to bring in your notice that Sabharwal Gas Co. SCO 55 1st Floor, Sector 47-C, Chandigarh. Is harassing HPCL customers on regular basis with false commitments,

I am a customer of HPCL through Sabharwal Gas Co. from last One and half years and this is third time when I am being harassed by them, my consumer no is 614713 and I booked

Gas cylinder for refill on 16th Sep. 08 wide booking No.53656, they have committed me to give delivery within 5-7 days but still I am waiting for the delivery. On Monday 22nd Sep. 08

my wife called up for the status of delivery they told her that tomorrow i.e. on 23rd Sep.08 we’ll get the delivery, but by waiting whole day (she stucked at home by canceling her programme)

still we didn`t get the delivery, again she called up in the morning on 24th Sep 08 they told us that definately by today itself we`ll get the delivery but result was the same,

I visited their office in morning on 25th Sep. 08 now again the committed to deliver the cylinder in another 1-2 hrs, but when we waited till afternoon and gave them a call and inquired about

the cylinder they told us that today we didn`t send supply to our locality again "false commitment" cause my wife personally saw a rickshaw "Rehri" of Sabharwal Gas Co. roaming in our society,

then again I visited their office on 26th sep. 08 and enquired about the delivery they told me that computer is not printing our slip that why they didn’t give us the delivery, When I objected related to their false commitments since 22nd Sep. 08 they said "JO KARNA HAI KARLO JAB COMPUTER THIK HOGA BHEJ DENGE", and whole day past we yet to get the cylinder, This is our right to get the delivery on time or as per commitment and they treat us like that we are beggers.

I come to know that this particular gas co. sell cylinders in BLACK to hoteliers and innocent consumers like us has to suffer due to their greed,

Now I want you to look into this matter and take appropriate action in this regard, otherwise I have to take help form media in this regard so that sabharwal gas co. never harass any other consumers in future.