HP Gas consumer zone
Regretting new Domestic LPG Gas Connection because of refusing to purchase a stove from the deale

I am approaching your dealer KOVAI GAS Agency (15128600) for applying a new domestic LPG connection along with my residence proof doccuments. But the dealer insist me to buy hot plate (i.e. Gas stove or Pressure cooker), otherwise he is not interest to book the LPG connection. I told him clearly i need a LPG connection only because i am having good quality LPG stove. Also i noticed that the cost of the product is too high while comparing with other retail outlets. Also I am noticing in his office notice board in which they cleared wrote as Hot plate / other cooking items are not madatory if a customer applying for an LPG connection. Hence i make a complaint to HP consumer zone on 15/09/08 and its ref. no is 08008369.

On 16/09/08 i had a reply from HP consumer zone as

Discussed with complainant and explained details. Customer advised to contact the Distributor with required documents for registration of New LPG connection. Distributor also instructed to take registration and to carry out mandatory inspection before release of NC.

Evne after their advice the respective dealer delaying the site inspection and i request him to do the inspection 3 times. Besides i send 2 times remider to HP consumer zone on 22/09/08.

Finally the dealer visit and carried out mandatory inspection on27/09/08 at that time bot of us (myself & my wife are not in the house) and hecne i request my neihbour to show my kitchen for the inspection But the dealer unnecessarily enter the service room and fond notice a single burner stove placed in the cubboard and an LPG cyclider (which was getting from my neighbour) in the my bed room) and took a photograph thro cell phone w/o my representative's permission. After then he reported to HP consumer cell as found one commercial cylinder with stove in my premises which is using for my cooking purcpose. The HP officals immediately pu on hold the registration for New connection.

Fro the above it is clear that if any consumer failes to purchase stove from the dealer than the dealer beahves like this for an india paying an income tax of Rs65000/- per annum since last 5 years.

Hence I request your advice for proceeding furhter to get a new LPG domestic connection.

Company: HP Gas consumer zone
Country: India

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