HPLJ-1230
Poor and fraudlent customer care support

My printer HPLJ-1230 is not working properly. i gave this at HP authorised service centre at Ghaziabad on 26/03. they informed me that scanner costing Rs. 3500/- will be replaced. but on 4/4 they informed me that scanner will cost Rs. 6500/-. Now today i.e. 8/5, i was informed that scanner is properly working but ecu card costing Rs.10, 000/- is required to be replaced.

i could not understand that when scanner is not working properly earlier, how it will be possible that scanner starts working properly and required change of ecu card.

from the above there are following question in my mind:

-why service centre quates different rate for same parts with a period of 8 days.

-whether is it proper that company like HP, takes 42 days in informing the customer the required repair. and three diffrent repiars within this period.

-why should i not believe that parts have been changed by the service centre.

prashant manglik-09412715334

Company: HPLJ-1230
Country: India

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