HP LPG
New Domestic LPG connection - refusal and inordinate delay

I have recently moved in to Bangalore and approached a HP distributor (M/s Shakthi Enterprises) for a new connection for domestic LPG. When the distributor refused to register the request, I escalated the matter to HP Customer services. Strangely, the response received from HP was an instruction to visit the same distributor, register the request and wait for close to 3 months for the new connection to be released. The reason shown for the delay is "shortage of equipment". The explanation and the delay is completely unacceptable to me especially when I have a 3 year old baby at home to arrange food for. Thus I decided to submit this complaint.

Following is the response received from HPCL in this regard.

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From: HPGas Complaint Management System [cms@hpgas.hpcl.co.in]

Sent: Friday, June 13 10:30 AM

To: Anutosh Maitra

Subject: Re: [08002783] Re: New Connection Application Refused

Dear Sir,

We thank you for visiting our website and recording your query.

Please visit M/s. Shakthi Enterprises and register yourself for a new LPG connection and the same shall be released in due course. In case if you do not get the NC before the end of September please get in touch with us quoting the above Registration No. Due to shortage of equipment, we are not releasing any new connection as of date.

In case of any further assistance, you may call our Customer Service Cell on 080 28530547.

Regards

Girija

HPCL, Bangalore

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Company: HP LPG
Country: India

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