HP Pavilion 2000 Series
Hardware problem

Dear Grevience Redressal Officer,

My laptop was sent to one of your service centres in Mumbai - i.e. Simtech Computronics Pvt. Ltd., as my laptop had display problem. The service centre had a look and revealed that the mother board had gone bad and under insurance scheme we paid cash of Rs. 7500/- and got the warranty for one year replacing the mother board.

We called our computer people and formatted the software as per advice from your service centre. After which we faced problem with internet not getting connected due to wirless display light not shown.

We informed the service centre for such problem and they said that the wireless dispaly light has to be replaced for which we will order out the part.

The order was placed and we have yet not received this part - its been 3 weeks and there is not sign of the same. We have called the service centre many a times but they say the part is not yet come and it will further take 1-2 weeks for the part to come.

We request you to kindly look into the matter on top priority as my work is suffering. I even went on an overseas trip and have returned after 10-12 days but till today I have not received the part, and now I am informed that this part will further consume time.

Request you to please arrange to send the part at the earliest so that I my work should not suffer.

My token no. is 7940.

Awaiting your feedback in this regard.

Meherwan Daruvala

Company: HP Pavilion 2000 Series
Country: India

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