HP Pavilion
Delay in repairing the defect

I Praney jain on behalf of Mrs. Anju Goyal is making a complaint regarding the defective laptop (HP PAVILION DV4-1318TU) which was sold to me. The details of the piece are as follows:

Purchased by HP WORLD named as FUTURZ, address-shop no 2&3, Mohan Towar, Wazirpur.

Bill No.-FU-WR/331/09-10

Purchased Date-01-07-09

Issue: i purchased the laptop of following discription which i mentioned above. But after 2 days when i was working on it suddenly a key popped up from the keyboard and i had to visit the hp world for the same. When i went to the hp world he assisted me to visit the hp service centre in kirti nagar and when i visited the service centre the engineer fixed the key and told me that it was not a big issue. But even after tghat the key again popped out as soon as i reached home. Next day i again visited the service centre for the same issue and the engineer after checking it told me that there is some defect with the keyboard and ordered a new keyboard. They ordered the keyboard on 09-07-09 and i was assured that the part will be available within 2-3 days, after 4 days when i contacted the service centre they told me that the part is in short supply and they have to import the part.today is 11 days since i made that complaint and since that i was not given any response as to when is my part wil be replaced.

My hp case id is-4600547614.

and if the part is not available with hp then they should replace my laptop.

I would also like you to check the dealer if he is providing defective HP products because facing such a problem within 2 days is not justified, not atleast with the brand name of HP.

With sincerety

Praney Jain

8-A, Ashoka Apartment, 7 Rajpur Road, Delhi-110054

contact no-09899835300

Company: HP Pavilion
Country: India

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