HP Pavilion DV2000
Dishonest Sevice Center - Dada

I purchased an HP Pavilion dv2000 laptop in Janin the US. In July the system failed and I visited the HP service center at Dadar West on 1st August at around 2pm. A service engineer by the name of Rahul took my laptop and without opening it up simply said that I will have to replace the entire system that would cost me 16, 000-18, 000. I was shocked and said that it would be better to buy a new one. I told him that I had purchased the laptop in the US and he said that there was no Indian support HP products purchased in the US and that even if I was willing to pay the charges the HP center would not accept it for repair. I looked on helplessly and asked for an alternative solution. He immediately (and gladly) told me that I could get it done privately for Rs 10, 000. This morning (5thAug) a Mr. Ajay (from Dombivli -) called me up saying that he was given my number by Mr. Rahul and he offered to put my laptop right for Rs 10, 000/. All this without ascertaining the actual problem. I can only conclude that this is a big scam.

Are you listening HP & your products will soon be branded as 'Untouchable". Do something quick or this will be further carried to the CGSI for redressal!!

Company: HP Pavilion DV2000
Country: India

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