HP Pavilion DV5 -1217AX
Worst Nightmare Wtih HP Customer Care

I have bought my HP Pavilion DV5 -1217AX on 10th of May from Excite and from day one I started noticing problem with Battery which doesn't charge and the unit gets heated up faster which troubles me keeping my finger on keyboard.

I called up with this issue to HP service center 3 times on this No: 080-30306363 and spoke with Sahana, Divia & Manjunath and the case id: 2607631385 / 2607671765 / 2607863411.

The case is still open and these guys have guided me to Indiranagar HP service center where I have visited 2 times and Jayanagar 1 time, they kept giving me excuses instead of replacing the unit.

I have bought the laptop thinking HP is a good brand but now I feel I have done the biggest mistake choosing HP.

Don't forget to see the attachment where the HP service centers name and address, original bill and Name of the HP service center person "Mr. Ali's" address and phone number.

If anybody can help great or my hearty suggestion of never go for HP, good to with Apple, Lenovo or Dell.

Let me see if consumer court can help me in this regards if this matter doesn't sorted out within HP.

Company: HP Pavilion DV5 -1217AX
Country: India

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