HP PAVILION DV9629CA
NO SUPPORT

Hello

I have HP laptop with Windows Vista Premium. The hard disk has recovery partition. I was also given the system recovery DVDs at the time of purchase.

Some days ago, the hard disk was giving problems. So it was formatted. When I tried to do the system recovery using the DVDs I got error "This PC is not supported by the system recovery DVDs".

I spoke with Microsoft. They said I should go to HP as it is the hardware problem.

I spoke with HP (Madhuri Melekar). She says we not help as we do not give any software support.

I am not helpless without the OS though I am the legal owner of the Windows Vista Premium.

Please help.

Company: HP PAVILION DV9629CA
Country: India

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