HP Pavilion Note B0ok
Cheating

I Purchased the HP Pavillion DV2214 Notebook in March (S.No.2CE7070R9C, Ref.01/116540/14.03.07) at Supreme Computers India Private Limited, Chennai. Last week when I switched on the system after sleep mode 70% of bottom display showed some white lines. When I took the system to the Chennai HP Service Centre they informed me the display unit has a crack hence it has to be replaced. They also informed, to my shocking, it is not covered under warranty. When I enquired further they said it may be due to physical damage. However they are not able to explain me how it could be due to physical damage when there is not even a hairline scratch or any trace of damage in either side of the laptop, which they themselves acknowledged. When I insisted it is only due to manufacturing defects, they refused to speak to me further, they are not even ready to explain me properly. In fact they do not have the expertise to explain the problem; in fact one of the assistant casually remarked that it may be due to battery etc., initially they wrote "Physical Damage" in the “Problem Reported” however they changed it to "Cracks found in LCD". Then came the shock of my life, now they sent me a quote for INR 35772.56, where as the cost for whole unit is around INR 45000/- It is nothing but "cheating" and “Day light robbery" I am not able to talk to them as they are not willing to help or they do not have any intention of helping except for making money by way of cheating. I have been cheated. I am pretty sure that there exists some serious manufacturing defect, which I could see from many of similar complaints in the internet. Kindly verify the facts from the following link http://www.itvarnews.net/news/journal_comments.asp? JournalID=4493

I am making this complaint hoping to get some real assistance from HP before going to proper legal forum.

Kumar Vaidyanathan

5 Unique Apartments

2 I Street, Nehru Nagar

Adyar

Chennai 600 020

Phone : 9444021779

Mail: kumarvaidya@gmail.com

Company: HP Pavilion Note B0ok
Country: India

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