HP PAVILION s3760IN HOME PC
PC NOT WORKING PROPERLY

From: Aafreen Arshad

To: bod@hp.com

Sent: Saturday, June 27 8:53 PM

Subject: Complain

Dear Rosemarie Thomas

Hi

Description of the machine: S/N: CNX9030FW2 (HP Pavilion s3760in Home PC) Purchased on : 20/6/09

Complain: From first day we had the problem in initialising i.e. machine was asking weather to start in safe or normal mode. But we ignored thinking it was a part of initialising set up.

From the next day machine started normally but in between our work machine restarted on its own asking the same question weather to start in normal or safe mode.

We complained on toll free number (HP customer care) and one of ur executive directed on phone some of corrective actions. But the procedures could not help us.

When we again called up on cust care no. on 25/6/09 then they agreed to send one engineer with mother board. He came next day and after checking the CPU

he said there was carbon deposition on RAM which he cleaned with pencil eraser and then checked the sys and it worked proper on 26/6/09.But again today

when we started it got on but while working it got shut down on its own and this time it did not restart on its own. Then I called up HP care and they suggested t

he same procedures with which we could start the computer but never know when it will shut down/restart.

This kind of service is not expected from a machine which is named HP as we all know it stands for a reliable brand. We have four machines in our house within

our family which was gifted by us but when we have taken for our use we are facing such problems. Pls reslolve our problem ASAP and if possible pls replace our CPU.

Thnks N Rgds

From: Aafreen Arshad

To: bod@hp.com ; Rakesh Kumar ; External ceo-communication ; HP-CUSTOMER EXPERIENCE INDIA

Cc: hpd-vp-crc@hp.com

Sent: Monday, July 06 8:10 PM

Subject: Re: Complain

Dear Rosemarie Thomas

STILL MY PC IS NOT WORKING PROPERLY MY CASE ID IS CA0794866 ON 6/7/09 .AFTER REPLACING THE MOTHER BOARD NOW WE WHEN WE ARE SWITCHING ON THE PC ;THE DISPLAY ON MONITOR IS FLICKERRING.WE COMPLAINED TO MR. UDAY (CUSTOMER SUPPORT ENGINEER) OF REDINGTON.HE HAS ANSWERED THAT TIS IS DUE TO MONSOON.BUT WITH ORIGINAL MOTHER BOARD AND REST ALL SETTINGS REMAINING SAME WE DID NOT GET ANY FLICKERRING.THE TECHNICIAN/ENGINEER WHO CAME TO ATTEND OUR PC SAID THAT THIS MIGHT BE DUE TO MAGNETIC FIELD OF UPS.BUT WE ARE NOT FOOLS TO BELIEVE THEM AS BCOS WE ARE USING LCD MONITOR FOR LAST 7-8 YRS AND PC FOR LAST FIFTEEN YEARS.NO BODY IS RESPONDING PROPERLY.WE WANT A SOLUTION TO OUR PROBLEM OR WE ARE BEING FORCED TO APPROACH TO CONSUMER COURT.

WE BOUGHT PC PAYING RS45000/- NOT FOR WASTING TIME BUT TO EASE OUR WORK SO THAT WE CAN SAVE TIME.

CAN SOME ONE WILL HELP ME

RGDS

Company: HP PAVILION s3760IN HOME PC
Country: India

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