HSBC Bank
Extra charges Annual fees renewal

Dear Sir

Sub: Annual renewal fees

Ref: My HSBC Card No.4476929970218084

I am working in Dish TV India Ltd. With reference to your statement for the period 4th May to 2nd june.2009. I have surprised to charge Rs.1158.15/- for anual charges.

I write to inform you that the amount mentioned by you in your letter has not arisen out of my purchase and non-payment but for the debits of the annual renewal fees charged by you. One back HSBC marketing agent approached to my company and provided the credit card for free of cost and said its life time free card there be no any processing fees and annual fees or charges on the credit card. During the verification process HSBC customer care called me said the same about charges.

Please note that at the time of offering the card your marketing team had given me to understand that the card given to me was life time free of charges. However, to my surprise I received a statement from your bank wherein you had charged annual renewal fees.

But now, after 1 year 2 months they charged 700 72.10 (Service tax) for primary card and 350 36.05 (Service tax) for add-on card. I called up customer care, they saying that they decided to have charges from this year.

Even without informing me, HSBC charged Rs. 1158.15 in current month’s bill. If they could informed me last month, I would have been cancelled the credit card last month itself. How can you charge annual renewal fees?

The bank didn't have the courtesy to what they have commited with the customer.

Immediately I had communicated my decision to your executives over phone who assured me of doing the needful. Inspite of this, I have contacted the customer service several times, which disturbing my peace. This is going to be the final letter to you and if there's no response from the bank and I have to register a complaint with RBI in this regard considered as Big Fraud company.

Please look into the matter and credit the amount Rs.1158.15/-(annual renewal fees) at the earliest and oblige. Also inform the actual due amount, I have to clear the amount as early as possible.

Awaiting for your reply.

Thanking you

Yours faithfully,

Ashwinder singh Jasrotia.

Credit Card #4476929970218084,

Date Of Birth#18th May, 1983

Company: HSBC Bank
Country: India

  <     >