HSBC Bank
Unwanted chagres

To

The Manager,

Sub- Billed me for no reason - MOB NUM- 9820741186

Dear Sir / Madam,

On 26th April 09 I downloaded only 1 game and few wall papers from your link called livevodafonegames.com.in, where as it came to my notice that you people have charged me for 8 games that is approx Rs-800 .Just to give you a clear picture on this when I started downloading the game on my mobile for the first 7 times it gave me error which reads as " GPRS not responding, installation incomplete " and after that the link automatically takes me to the home page, so kept on trying again and again, at last on the 8th Time I was able to download the game, and I got the message "Installation completed "

I also spoke to your Manager at Vodafone gallary at Hypercity Malad, as I was told to do the same by your call centre floor Manager. The Manager at Vodafone gallary did checked my mobile and was satisfied with me because he checked the time for all the 8 downloads, where he noted that all this has taken place in few seconds which only states there was some error in the GPRS that point of time.

I have a deep request kindly reverse off teh additional charges charged to me. You can charge me for one game which I agree I had down loaded on my mobile.

Please do the needfull. Please call me for any revert.

Thanking you

Yours faithfully

Firoze Balsara

Manager

9820741186

Company: HSBC Bank
Country: India

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